Checkers Sixty60 is South Africa’s leading on-demand grocery delivery service, operated by the Shoprite Checkers supermarket group. The subsidiary was launched in late 2019 to revolutionise retail logistics in the country by promising to deliver a customer's groceries from the shelf to their doorstep within 60 minutes for a flat delivery fee.
In addition to standard supermarket items, daily groceries, and fresh food from Checkers and Shoprite stores, the app delivers larger general merchandise, electronics, camping gear, and appliances from Checkers Hyper stores, as well as speciality pet products and alcohol. Products on Sixty60 match identical, low-price "in-store" stock. Users can link their Xtra Savings loyalty profiles to get access to real-time promotional discounts.
They offer a subscription service called Xtra Savings Plus for R99 per month, which unlocks unlimited free deliveries on orders meeting a minimum threshold, alongside extra personalised discounts. Identifiable by its fleet of rapid delivery drivers wearing bright teal and orange uniforms, it has become the most downloaded grocery delivery application in the country, having surpassed 100 million cumulative orders.
However, the details about Sixty60 or how the company operates are not the reason why we are here. In this article, we are going to walk you through all the mediums of getting in touch with the customer support of the company. You know, people usually reach out to Checkers Sixty60 support for a few very specific, immediate problems that require quick resolution.
The company promises grocery delivery in under an hour, so customers always feel concerned if the delivery time passes the scheduled period. Some other issues customers do report are problems with the order received, especially when their items are missing, damaged, expired, or leaking goods. Another issue customers consistently report is incorrect substitutions. If an item was out of stock and the store substituted it with a product the customer didn't want or authorise.
Furthermore, refunds and billing discrepancies are also part of the common reason customers are contacting the Checker Sixty60 support team.
What people usually report are requesting a credit back to their "Sixty60 Wallet" or credit card for an issue logged within the allowed 48-hour post-delivery window, resolving failed payment loops where a user was charged but the order didn't go through, and querying a difference between what was displayed on the app versus what was ultimately charged on the final invoice.
Customers also report to the support team when they have issues linking their physical Checkers Xtra Savings card to the app to unlock in-store discounts. Even if promotional discount codes or free delivery vouchers fail to apply at the checkout page, many customers usually report it. In fact, managing, cancelling, or querying billing for the R99/month premium subscription layer is also being reported.
How to Contact Checker Sixty60 for Support
There are six (6) different methods you can contact the Sixty60 customer support service in South Africa: email address, phone calls, social media platforms, visiting their physical address or visiting the Checkers official website.
Primary Contact Center
- Sixty60 Support Phone Number: 0800 006 060 (Toll-free in South Africa)
- Customer Care General Line: 0800 01 0709
- The official Checkers WhatsApp number is 0872405385. But you have to save it with the country code as +27872405385 if saving from outside South Africa.
A screenshot of Sixty60 WhatsApp support - Support Email Address: help@sixty60.co.za
- Operating Hours: 08:00 AM to 08:00 PM daily (including weekends and public holidays)
Xtra Savings Loyalty Support
- Loyalty Phone Number: 0800 33 33 85
- Loyalty Email Address: xtrasavings@checkers.co.za
- Operating Hours: 08:00 AM to 06:00 PM (Monday to Friday, weekends, and public holidays)
Corporate Headquarters & Registered Office
- Parent Entity: Shoprite Checkers (Pty) Ltd
- Physical Address: Shoprite Checkers Home Office, Cnr William Dabbs Street and Old Paarl Road, Brackenfell, Cape Town, 7560, South Africa.
- Official Website: www.checkers.co.za and www.sixty60.co.za.
Checkers SA Brand Profiles
The best platforms to reach them on are:
- X (formerly Twitter): @CheckersSA
- Facebook: Checkers SA (Official verified page)
- Instagram: @checkers_sa
To get a quick response while contacting the support team, don't just say, "My order is late." Make sure to provide them with your order details, including the order number (it starts with an SO or numbers on your app screen), the mobile number linked to your Sixty60 account, and a brief description of the issue.
