Millions of Nigerians are using OPay for their daily financial transactions. People trust and rely on the platform because of it 99% accuracy. Meanwhile, despite the fact that the platform is known for it 99.99% accuracy, users sometimes encounter issues that require immediate assistance. This is where OPay customer support becomes important. The official OPay customer service WhatsApp number is +2349165998936.
The WhatsApp contact serves as one of the quickest channels to reach OPay customer service representative for support. You can complain through this channel about your app, card (debit or virtual), business account, and POS terminal.
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| My chat with OPay customer service representative on WhatsApp |
To initiate the chat, save the number (+2349165998936) on your phone as “OPAY customer service”. Once that is down, open your WhatsApp app and tap the “+” sign button. Use the search bar to search the name you saved the number with. You will see the OPAY logo, click on it to start a conversation.
Getting support via WhatsApp is preferable by most users because it is fast, convenient, and allows users to keep a record of their conversations with customer support. In addition to that, you will have the ability to send screenshots of what you're explaining. For example, you can easily send screenshot of a failed transaction.
The WhatsApp support is also 24/7, which is very useful if you want to instantly freeze your card whenever the card is misplaced or stolen. You can immediately contact the support via WhatsApp and get swift response. You can also unblock your account through the channel.
Furthermore, business owners and POS agents can contact support for transaction disputes, settlement delays, and terminal-related issues.
Other Ways to Contact OPay Customer Care
You can contact OPay customer service through phone calls, email support, in-app live chat, and social media platform. For app and card issues, call these numbers: 0700 888 8328, and 020 18888 328. For POS and business related issues, call these numbers: 0700 888 8329 and 020 18888 329.
If you prefer email support, you can send complaints and inquiries to customerservice@opay-inc.com. A representative will respond to your email within 48 business hours. But before that, an automated email respond will be sent to you to confirm your complaint has been received.
However, it's important to always avoid fake OPay customer care numbers because scammers often create fake customer support profiles to steal users' personal information. Always remember that no OPay representative will ever ask for your security credentials such as PIN, OTP, and password.
