Kuda Bank is one of the first neobanks in Nigeria. Unlike commercial banks, Kuda Bank does not possess traditional banking branches for public transactions. However, we're going to walk you through the physical office Kuda Bank has in Nigeria.
Kuda Bank's head office is located at 1-11 Commercial Avenue, Yaba, Lagos, Nigeria. The bank has moved out of its previous location at 151 Herbert Macaulay Way (Moore House), Yaba, Lagos.
Notably, the company also has a corporate office in London at 5 New Street Square, London, EC4A 3TW, United Kingdom, and in Canada at 707-2 Lansing Square, Toronto, ON M2J 4P8, Canada.
You can seek support and lodge a complaint via their official email address: help@kuda.com. You can also contact the bank's customer representative via phone on 090 63264246. It's important to add the country code +234 at the beginning of the number when you're calling from outside Nigeria.
These Kuda Bank offices are mainly for administrative purposes only. In addition to that, the Nigeria branch is also used for official correspondence and POS machine pickups.
The branchless banking business model helps reduce operating costs and enables the bank to offer low or zero fees on many services.
Notably, the bank delivers its services through a mobile app, allowing customers to open accounts, transfer money, save, and access loans without visiting a physical location.
The bank just upgraded its operating licence to a national microfinance bank licence in Nigeria. The licence now gives the neobank the opportunity to establish customer experience centres or physical touchpoints across Nigeria in the future.
But for now, Kuda's core banking remains digital banking, with customer support largely handled through in-app chat, email, and phone services rather than walk-in branches.
